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Payment Terms and Conditions

  • All Plural Studios accounts are strictly payable on invoice receipt unless otherwise stated in the payment terms of the customers invoice.
  • Customers are required to remember to always use their invoice or quote number as reference when paying via electronic transfer.
  • Customers are required to remember to notify us should an incorrect reference number be used on an electronic transfer.
  • Customers paying from abroad will require our international banking details these can be made available on request and will require the compiling of a new invoice.
  • Customers wanting to pay using PayPal will need to request a newly generated PayPal specific invoice.
  • All hardware, software and physical amenities are payable before delivery with a valid proof of payment required before delivery arrangements will be made. This proof needs to be submitted by email to [email protected] well in advance of the requested delivery date, it is the customers responsibility to request and receive in writing any lead times required in this regard. Certain of these items may require a delivery charge that will be billed according to the specific requirements relating to the item and the delivery thereof. A handling fee will be charged on any returned item that is not deemed as faulty and this handling fee will be a minimum of 10% of the total value of the item involved. It is the customers responsibility to ensure that any quoted or ordered item meets the needs it is intended for. Plural Studios will take no responsibility for any hardware incorrectly ordered or any items not suitable for the intended need of the customer unless expressly indicated in writing well in advance of its delivery or procurement. Plural Studios however endeavours to provide as accurate representation of the item’s specifications and purpose as humanly possible.
  • Travel fees are charged from the time a staff member leaves the Plural Studios premises until they leave the customers premises.
  • Specialized services may require different payment methods and schemes, it is the customers’ responsibility to obtain in writing such terms and conditions prior to the services provided.
  • All labour, including support services and design work, strictly payable on invoice receipt unless otherwise stated in the payment terms of the customers invoice. It is the customers responsibility to either familiarize him or herself with the Plural Studios billing model or to receive an appropriate quotation for any services rendered before any requested labour is performed.
  • All provided hardware, software and services remain the property of Plural Studios in whole until such time as the total outstanding amount on any outstanding invoices is paid in full.
  • The customer cannot elect to pay certain sections or invoices first and in certain cases any payment from the customer will be seen as a partial payment on all outstanding invoices at that time. Payments under normal circumstances are however listed against the oldest invoice first.
  • Interest will be charged on any outstanding balances seen as payments not reflecting in Plural Studios bank account at 5% of the outstanding amount, 14 (fourteen) days after payment was due. We therefore advise customers to make payment well in advance to ensure that the funds reflect in Plural Studios bank account no later than the due date.
  • Payments outstanding for 30 days or more will incur an additional interest of 5% per month, each month for the duration it is outstanding. This interest will be calculated as compound interest and will remain payable in full and seen as part of the invoice amount. All terms and conditions therefore set out above will be associated with these outstanding amounts as if it formed part of the initial invoice. Further to this, each follow up – consisting of a written notification via email or otherwise and a telephone call whether answered or not – required for any outstanding invoices will incur an admin fee of R100.00 including VAT per follow up which will be added to the account at the next billing run whether the account is settled in full or not prior to this billing run.
  • Should any customer have any query relating to any invoice or part thereof, Plural Studios will grant an extension of 7 (seven) days on the due date of any invoice in question. It is however the responsibility of the customer to obtain such extension in writing from Plural Studios. Any invoice query not referred to our accounts department in writing within the first 7 days after the invoice was issued will be seen as an attempt by the customer to delay payment. If no prior written agreement between Plural Studios and the customer has been obtained by the customer, any outstanding amounts on any of the invoices in question will be handled as per our normal interest terms and conditions as set out herein, whether the query resulted in crediting of the customers’ account or not.
  • No cash or refunds will be provided under any circumstances, credit will however be provided to a specific customer account should it be agreed to in writing by Plural Studios to do so. Any credits provided will not have a compound or knock on effect to any other action set out in these terms and conditions. The client accepts that any and all services or items were provided and delivered in good order prior to the invoice, service reports will however be provided on request. The customer accepts that should any further action be required to obtain payment for any services or any items rendered by Plural Studios, that any and all such costs, legal and otherwise, will be for the customers account.