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Solutions Disclaimer

  • Domain hosting fees are based on .co.za domains only. Increased fees may apply to alternative domain extensions.
  • Website design includes all design elements and is based on the total time spent over the design period and then divided across 12 months.
  • Customers must choose between either gsuite or office 365 per domain name both platforms cannot be integrated into a single domain. Email accounts are limited to 50GB of email online storage.
  • Synced email profile through office 365 requires the account to be setup as an exchange account. Synced email profile through gsuite requires the user to use the google apps sync tool which will configure the email profile as a MAPI account.
  • The office 365 suite is only valid for customer who choose to integrate office 365 into their domain. Office 365 suite includes only the following applications outlook, excel, word, powerpoint, onenote and access.
  • Office 365 cloud platform is limited to 1TB only per email account, per user this storage is built into Microsofts OneDrive software.
  • Google Docs is free for all Google customers and varies significantly from Microsoft Office. It is not to be seen as a replacement for Office but rather an alternative.
  • Google does limit the amount of data that can be uploaded each day. Your free Google storage capacity various based on the solution you sign up for.
  • We may use its discretion as to whether a call out is required and only after telephonic, remote and workshop support has been considered may we send a technician out to you.
  • We may use our discretion as to whether a call out is required and only after telephonic support has been considered may we initiate a remote call. Customers are required to have the correct remote viewing software installed and must be connected to a stable and reliable internet connection.
  • Telephonic calls are only initiated after a consultation via email or WhatsApp. If the problem cannot be addressed that way then a call will be logged with the client to help troubleshoot a problem.
  • Anti-Virus software is based upon who we are partnered with at the time this can change from time to time. The anti-virus software includes online security and protection.
  • Anti-Malware software is based upon who we are partnered with at the time this can change from time to time. The anti-malware software includes online security and protection.
  • Scalable in terms of our solutions mean that each package can be amended to each customer’s needs. We are allowed to use our discretion in cases where the SLA cost will not cover the cost for integration or support and offer alternative upfront costs to customers should this be the case.
  • Plural Studios endeavours to provide dedicated technical support via email, telephone, VOIP, remote support, onsite support and offsite support.
  • Plural Studios shall respond within 48 hours of a customer’s notice or query. Should we be extremely busy we shall respond to requests for support within a reasonable time frame.
  • Plural Studios serves to uphold and ensure customer satisfaction.
  • Plural Studios ensures that they will continuously improve the quality of services rendered to all their customers.
  • Plural Studios promises to review and monitor systems for errors and issues and to address these problems accordingly.
  • Clients shall pay all sums for services on the first day of each month. Plural Studios may bill or rebill the Client monthly. Failure to pay within the 14-day notice period will allow Plural Studios to suspend services and any obligations to the client.
  • Plural Studios shall reasonably respond to Plural Studios requests for information during the provisioning of the agreed upon contract.
  • Plural Studios shall maintain a current email address where the customer can continuously receive notices pertaining to Plural Studios invoices, services and any information pertaining to this agreement.
  • This agreement represents the exclusive support agreement between the listed parties. This agreement supersedes any other discussions or agreements between the parties about support provided by Plural Studios, whether written or oral, and the parties maintain they have no collateral agreements, oral or written thereof.
  • Except where otherwise provided, this agreement cannot be modified except in email and agreed to by both parties.
  • If a party fails to exercise any right or privilege under this agreement, that does not affect any waiver of that party’s rights or privileges under this agreement.
  • Plural Studios and client agree that any legal action must be brought forth in a court of South Africa in the Johannesburg area. This clause does not change the forum of arbitration, or that binding arbitration is the exclusive method of dispute resolution.
  • If any proper court or tribunal declares any part of this agreement unenforceable, the remainder of the agreement remains valid and enforceable.
  • Plural Studios does not warrant that it can or will resolve a client’s technical issues. Plural Studios will exert its best efforts to resolve all a client’s technical issues.
  • Clients acknowledge that service requires that clients and their employees’ machines be kept in minimally required operating conditions. Minimally required operating conditions include, but are not limited to, an Internet connection with sufficient quality of service. Failure to provide minimally required operating conditions is not a failure of a machine and precludes service by Plural Studios. Plural Studios may make its support available at designated times of day which may change from time to time.
  • Clients acknowledge that Plural Studios is not responsible for any costs which clients may incur to remedy their technical issues. Plural Studios is not responsible under this agreement for replacement of parts, components, or damage to any client’s systems or data from any source including their own.
  • Clients acknowledge that the client is responsible for all phone calls, long-distance, or other telecommunication charges which clients may incur when receiving services under this agreement. Plural Studios may also require feedback for opportunities for improvement at any time within the agreement.
  • The clients sole and exclusive remedy under or in connection to this agreement, whether in contract or tort, under no circumstances does the client have any right to claim or collect special or consequential damages from Plural Studios.
  • Plural Studios may modify or discontinue any service in this Agreement upon 30 days’ notice to the client. Modification or discontinuation does not terminate this agreement whatsoever.
  • Plural Studios may terminate this agreement at any time upon 30 days written notice to the client. The client will then be liable for billing on of the remainder months.
  • Clients may terminate this agreement upon written notice to Plural Studios. Termination does not relieve client of any future payments and obligations to Plural Studios.
  • If a client fails to make a payment when due, this agreement automatically suspends. A letter of termination will be sent to the customer should the client not address concerns within the 30-day suspension period. Plural Studios may, in its sole and absolute discretion, provide a grace period in which the client may bring its account to current.